Latest update: 1/17/2014
Anyone that places an order must be 18 years or older.
I require at least a 40% down payment for larger orders over 100$ before work is started. Remainder of total can be paid in smaller payment plans (please discuss beforehand) or all at the completed of your custom creation before shipping.
While payments are flexible, they must be kept in a timely manner. If not kept consistently, your commission will be put on hold, and may be subject to termination.
Quotes are only valid for 30 days from the day sent it, after this time period you must resubmit your information for a new quote.
Please do not send any payments until all parties involved come to an agreement.
Reference sheets for your character are needed for heads and partials costumes. References must be PG, or they will not be accepted. No copyrighted characters. The reference sheet must have 2-3 different views (side, front, back) or a very detailed description. I will need open contact with the commissioner for any questions I may have on their custom creation.
Is there a deadline? This is something if need to know, without a deadline I will take my time on the project. If you give me a deadline and I deem it reasonable, I will accept it and do my best to stick to it. No deadlines are guaranteed, however I will notify you before hand if I am unable to meet your deadline. Please note I can not agree to specific date deadlines. You may suggest them, but I can only guarantee month deadline (ie. I can't do May 14th, but I can do May).
I work in a non-smoking/carcinogenic environment. However I do own a cat, and there are dogs in the household. The cat may get into things, but the dogs are kept off this floor of the house.
I take no responsibility for your personal safety while wearing my products. Remember to stay hydrated, and have handlers near by for your well being. Most importantly, don't forget to have fun!
Shipping and tracking:
I put tracking on all of my commissions, it's my way of proving you received the item to avoid conflict. I insure every package I send out for the amount it's worth. Insurance is placed upon packages if request. If a package is lost due to postal error and the commissioner did not request insurrance, it is not my fault. If insurance was requested, I will refund you the amount via the insurance that was placed upon it.
All items in the USA have tracking, all that are international must have a commissioner request and payment for the added service (approx USPS cost is 40$ int).
If sending me a payment via money order, cash, etc., it MUST have delivery confirmation on it. I take no responsibility if you send money and it gets lost in the mail. Please send me the tracking number promptly after shipping so I know that it's on its way.
Yes I do ship overseas, however I am not responsible for customs/duty fees/etc. Please keep in mind that I have no control over how much customs/postal services charge for you to claim your package. I will not send my work as a "gift" just to avoid having to pay, the cost will also be noted on the forms as the actual cost paid.
All international orders must be paid through Paypal, unless stated otherwise.
Changing a feature/design/character:
If you want to change a feature on your order, please tell me ASAP before work begins. However if I have already made any of the pieces that need to be redesigned, it will be at your expense. Please make sure you know what it is you want before you order to avoid having to pay for multiple items due to a changing mind.
Changing the character's species is unacceptable, as it would require an entirely new quote.
Canceling a commission:
If supplies have not been purchased, and you wish to cancel the commission, you will get a complete refund. If supplies have been purchased, you will be refunded the difference, and the materials purchased. I will use the remaining budget, if any, to pay for shipping. If there is no remaining budget, I will require payment to ship the items to you.
If work has begun and you cancel, the down payment as well as the time/work/purchased supplies I have put into the piece will not be refunded. I will choose whether to complete the costume or not, and sell it for my own profit.
If for whatever reason I cancel on you and nothing has been purchased all money will be returned. If supplies have been purchased and no work has been done, I will refund any remainder of the budget and supplies (shipping at the cost of commissioner).
Keeping in contact is a must! If I am unable to get a hold of you after several attempts over a span of 2 months, any work and money put down is forfeit. Please notify me ASAP if you are going away, can't make a payment, some sort of emergency has occurred, or whatever is holding you up. I am fairly flexible when it comes to life throwing unexpected curve balls with my commissioners, but please let me know what's going on so arrangements can be made between us.
Things I will do:
Small piece commissions such as a tail, hand paws, feet paws, ect.
New items I have yet to make.
Things I will not do:
Commissions that I will not agree to usually pertain to being over the PG rating, reference sheet is poorly done, reference sheet of a copyrighted character, or the character is deemed too complicated to be turned into a costume. I will follow any references that are given, however I will make the product in my artistic representation of the character's design.
Duplication of another artist work.
Copyrighted material, anything that has been trademarked or copyrighted that does not belong to the commissioner.
Adult material of any sort, no exceptions.
Show work in progress for smaller orders (usually).
Will not be making moving jaws, until I find a more suitable way that works with my style.
Returning for repairs and upkeep:
When returning something for repair please have the item(s) thoroughly cleaned. Anything I deem filthy or smelly will be returned at your expense.
I will only fix costumes that I have personally made. If someone else, such as another suit maker you hired, or yourself tried to alter anything on a costume I have made, I will not repair that costume/piece. I take no responsibility for other suit maker’s work, or your own. Meaning if said persons damage the costume, or alter it in any way I will not undo their work. If you want your costume to be fixed and has not been altered, I will do so for an appropriate cost depending on the type of repair. The buyer is responsible for shipping costs.
I will fix any costume piece that I have made within the first 30 days of being received, free of labor charge, if my own work was at fault.
If there are obvious signs of neglect, I as the artist have the right to charge whatever amount it will take to repair the costume piece. If I deem that the costume piece cannot be fixed due to neglect, I will return it at your expense.
Fur by no means should EVER be put under heat! When washing your suit/pieces put them on the COLD/COLD setting. When drying the suit/pieces I prefer hang drying with a few fans pointed at them. It helps to reverse the costume/pieces (when applicable) to dry the inside, then turn back out and dry the fur side, visa versa. You can use your dryer, but use it at your own risk, everyone's dryers dry differently some use heat even if it's "air only"!
Common Questions, and Answers
Q: Can I fit my glasses under the mask?
A: While it is possible, I can not guarantee it. Please message me to make me aware!
Q: Can I ask for a quote?
A: Sure! Quotes are open when announced, and are only valid for 30 days. After the 30 day period you must resubmit your info to be requoted.
Q: Will you show me progress pictures?
A: They are not guaranteed, but I tend to like to involve my commissioners in my work. It is very possible you will get some sort of visual updates.
Q: I have something that needs to be repaired but it wasn't made by you, can you still fix it?
A: I am currently not comfortable altering someone else' work.
Q: I have fur, or other parts that I want you to use for my costume. Can I send them to you?
A: Depending on the type of fur, it is a high possibility. I, however, do not accept parts to use.
Q: Is that real fur you use? Will you use real fur for costumes if I send it to you?
A: No. Real fur is not acceptable to use on fursuits unless it is for small parts like a hair tuft.
Q: Where do you get your faux fur?
A: CR Craft's, Distinctive Fabric, Jo Ann's, other costume makers, Fabric.com, and other fabric sites.
Q: Can I have/use your patterns? Where do you get your patterns?
A: No, I drafted these patterns for just personal and commission use. Sorry!
Places you can contact me
Space Cat Creations Facebook group