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Space Cat Creations Terms of Service

Latest update: 8/3/2015 (Auctions)
9/7/2014 (Repaires and upkeep)

Anyone that places an order must be 18 years or older.

I require at least a 40% down payment for larger orders over 100$ before work is started. Remainder of total can be paid in smaller payment plans (please discuss beforehand) or all at the completion of your custom creation before shipping.

While payments are flexible, they must be kept in a timely manner. If not kept consistently, your commission will be put on hold, and may be subject to termination without refund.

Quotes are only valid for 30 days from the day sent, after this time period you must resubmit your information for a new quote.

Please do not send any payments until all parties involved come to an agreement.

Reference sheets for your character are needed for costumes. No copyrighted characters. The reference sheet must have 2-3 different views (side, front, back) or a very detailed description. I will need open contact with the commissioner for any questions I may have on their custom creation.

Is there a deadline?  Please note I can not agree to specific date deadlines. You may suggest them, but I can only attempt month deadline (ie. I can't do May 14th, but I can do May).

I work in a non-smoking/carcinogenic environment. However I do own a cat, and there are dogs in the household. The cat may get into things, but the dogs are kept off this floor of the house.

If a duct tape dummy (DTD) is requested, please have it sent within one month of down payment. Please be sure to reference proper taping tutorials. Failure to make a DTD properly will result in needing to remake and resend at the commissioners cost. Failure to send a DTD within 3 requests time will have the commission considered abandoned and the commission cancelled without refund.

I take no responsibility for your personal safety while wearing my products. Remember to stay hydrated, and have handlers near by for your well being. Most importantly, don't forget to have fun!

Shipping and tracking:

I put tracking on all of my commissions, it's my way of proving you received the item to avoid conflict. Insurance is placed upon packages if requested, for the amount it is worth. If a package is lost due to postal error and the commissioner did not request insurrance, it is not my fault. If insurance was requested, I will refund you the amount via the insurance that was placed upon it, after the postal service has compensated for the amount the package was insured for.

All items in the USA have tracking, all that are international must have a commissioner request and payment for the added service (approx USPS cost is 40$ int).

If sending me a payment via money order, cash, etc., it MUST have delivery confirmation on it. I take no responsibility if you send money and it gets lost in the mail. Please send me the tracking number promptly after shipping so I know that it's on its way.

Overseas shipping:

Yes I do ship overseas, however I am not responsible for customs/duty fees/etc. Please keep in mind that I have no control over how much customs/postal services charge for you to claim your package. I will not send my work as a "gift" just to avoid having to pay, the cost will also be noted on the forms as the actual cost paid.

All international orders must be paid through Paypal, unless stated otherwise.


Changing a feature/design/character:

If you want to change a feature on your order, please tell me ASAP before work begins. However if I have already made any of the pieces that need to be redesigned, it will be at your expense. Please make sure you know what it is you want before you order to avoid having to pay for multiple items due to a changing mind.

Changing the character's species is unacceptable, as it would require an entirely new quote.

Canceling a commission:

If work has begun and you cancel, the down payment as well as the time/work/purchased supplies I have put into the piece will not be refunded. I will choose whether to complete the costume or not, and sell it for my own profit, while changing aspects to be different from the commissioned reference.


If for whatever reason I cancel on you, all money will be returned. If supplies have been purchased and no work has been done, I will refund at maximum 60% of the total amount. If work had started, I will refund a portion appropriate to the amount of time spent and work done.

I will also not tolerate rudeness, harassment, threats, being hurried along, ect. I am a person and deserve the same respect I give you.

Once mentioned wanting a refund, you will be refunded. Period. You may not change your mind, ask how you would get if you were to ask for a refund, etc. All refund requests will be taken seriously as if you are actively requesting to cancel your commission.

Keeping in contact is a must! If I am unable to get a hold of you after several attempts over a span of 2 months, any work and money put down is forfeit. Please notify me ASAP if you are going away, can't make a payment, some sort of emergency has occurred, or whatever is holding you up. I am fairly flexible when it comes to life throwing unexpected curve balls with my commissioners, but please let me know what's going on so arrangements can be made between us.

Communication is the most important aspect to commissioning me!

Auctions

Auctions are rare to happen and have different rules than above. Down payments may be offered if bids reach a certain threshold. Payments (or discussed down payment) must be made within 24hours of auction close. If a down payment option is available, it must be discussed with myself prior to bidding.

Cancellation of a bid is not allowed under ANY circumstance. Any retraction of bids with result in a permanent banning, blocking and black listing on current and future auctions and commission openings. An artist_beware may also be made and posted for the bidder backing out.

If I require anything to be sent for the auction (DTD, shoes, under garments, furs, ect) it is to be sent with tracking to me within 1 month of auction winning. Failure to do so will result in 2 warnings. If items are still not sent or are unuseable, you must provide useable items within 1 month from request. Failure to do so after the deadline issued in the 2nd warning will result in the commission being considered abandoned and payments made will be forfeight.

Artist info:

Things I will do:

Toony critters

Small piece commissions such as a tail, hand paws, feet paws, ect.

New items I have yet to make.
.

Things I will not do:

Commissions that I will not agree to usually pertain to: reference sheet is poorly done, reference sheet of a copyrighted character, or the character is deemed too complicated to be turned into a costume. I will follow any references that are given, however I will make the product in my artistic representation of the character's design.

Duplication of another artist work.

Copyrighted material, anything that has been trademarked or copyrighted that does not belong to the commissioner.

Show work in progress for smaller orders (usually).

Will not be making moving jaws, until I find a more suitable way that works with my style.



Returning for repairs and upkeep:

When returning something for repair please have the item(s) thoroughly cleaned. Anything I deem filthy or smelly will be returned at your expense.

I will only fix costumes that I have personally made. If someone else, such as another suit maker you hired, or yourself tried to alter anything on a costume I have made, I will not repair that costume/piece. I take no responsibility for other suit maker’s work, or your own. Meaning if said persons damage the costume, or alter it in any way I will not undo their work. If you want your costume to be fixed and has not been altered, I will do so for an appropriate cost depending on the type of repair. The buyer is responsible for shipping costs.

I will fix any costume piece that I have made within the first 30 days of being received, free of labor charge, if my own work was at fault.

If upon package arrival, something is wrong or misdone, you have 48 hours from package arrival to report damage/incorrect markings/other discrepancies. If contacted after this time frame, you agree the character is correct, and wearable and I will not be held accountable for any possible damage, mishaping from package handling/season tempatures.

If there is an issue that needs fixing upon arrival, you have 48 hours to ship the package back with tracking. Please hold onto your shipping receipt and tracking information. If you are unable to provide shipping information for any reason, your package with be denied and sent back to you.

If there are obvious signs of neglect, I as the artist have the right to charge whatever amount it will take to repair the costume piece. If I deem that the costume piece cannot be fixed due to neglect, I will return it at your expense.

Fur by no means should EVER be put under heat! When washing your suit/pieces put them on the COLD/COLD setting. When drying the suit/pieces I prefer hang drying with a few fans pointed at them. It helps to reverse the costume/pieces (when applicable) to dry the inside, then turn back out and dry the fur side, visa versa. You can use your dryer, but use it at your own risk, everyone's dryers dry differently some use heat even if it's "air only"!

Costumes dirty or damaged due to abuse or neglect, or having alterations/modifications not done or approved by us will be shipped back at the customer's expense, and your warranty will be considered void.

Common Questions, and Answers

Q: Can I fit my glasses under the mask?
A: While it is possible, I can not guarantee it. Please message me to make me aware!

Q: Can I ask for a quote?
A: Sure! Quotes are open when announced, and are only valid for 30 days. After the 30 day period you must resubmit your info to be
requoted.

Q: Will you show me progress pictures?
A: They are not guaranteed, but I tend to like to involve my commissioners in my work. It is very possible you will get some sort of visual updates.

Q: I have something that needs to be repaired but it wasn't made by you, can you still fix it?
A: I am currently not comfortable altering someone else's work.

Q: I have fur, or other parts that I want you to use for my costume. Can I send them to you?
A: If the fur is a readily avilable type, I will nto accept it unless under special circumstances. I rarely accept parts to use as well. Please message me prior to commissioning.

Q: Is that real fur you use? Will you use real fur for costumes if I send it to you?
A: No. Real fur is not acceptable to use on fursuits unless it is for small parts like a hair tuft.

Q: Where do you get your faux fur?
A: CR Craft's, Distinctive Fabric, Jo Ann's, other costume makers, Fabric.com, and other fabric sites.

Q: Can I have/use your patterns? Where do you get your patterns?
A: No, I drafted these patterns for just personal and commission use. Sorry!

Code: Deep Space Meows

Places you can contact me

Poprockgrey @ telegram

Spacecatcreations@gmail.com

Space Cat Creations Facebook group

Business Furaffinity
Personal FurAffinity

Confused

Lost Contact!

Lost contact, help needed! Fossil

We agreed to have a tattoo fixed at AC2012 but that as well as FA:U2012 and FF2012, fell through with some confusion and some inability to get a hold of him.

I contacted him about a month before AC with the assumption he was attending. He messaged me back saying he was not and to wait until FA:U (2013) for a slot to get the art fixed. Seems he had something happen before FA:U and has been very inactive recently.

I sent him a note; he read it and no response. Then I sent an email asking for anything since I wasn't getting anything through FA. Time passed and I sent him another note asking for some sign of life and saying I emailed them.

He just got back on FA yesterday (seen via a fav on something, not a post/journal) and the note is read without a response... again...

This was a very expensive piece and I have attempted many times to get it fixed up.

I do not know WHAT happened, but I do know he is not responding to me. Should I wait a little longer, and give him one last chance, ask for a definite date/time/place and see how it goes? Or what else can I do to attempt to correct this?